Free shipping on orders over LKR 25,000
New arrivals just landed - Shop now
Use the "NEW10" Coupon And Get 10% Discount For New Users.
Returns & Exchanges
🔄 Returns & Exchanges
Eligibility
- Products may be returned or exchanged within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- For hygiene and safety reasons, opened or used cosmetic products cannot be returned.
Process
- Contact our support team at store@tayocosmetics.com with your order number and reason for return/exchange.
- Our team will provide instructions and a return authorization.
- Ship the item back using Citypak Delivery or another reliable courier service.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping fees are non-refundable.
Exchanges
- If you wish to exchange an item (e.g., wrong shade or product), please indicate your preferred replacement in your request.
- Exchanges are subject to product availability.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
- We will arrange a replacement at no additional cost.
Important Notes
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- We recommend using a trackable shipping service to ensure safe return.
